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FAQs

Q: How does Scentsy work?

A: The Scentsy warmer uses a 25 watt lightbulb to heat the wax and emit fragrances throughout your home.  Because of the low-wattage lightbulb, the wax never gets hot enough to burn so it is safe to use around children and pets.  All you need is one square of wax from a Scentsy bar.  Put it in the warmer, turn the warmer on and enjoy the wonderful aroma of Scentsy.

Q: What kind of wax is used in Scentsy products?

A: Scentsy Bars and bricks are made from a high-quality paraffin wax blend, which was chosen for its ability to hold fragrances and also for its low melt point.  This wax does not emit any type of harmful chemical into the air.

Q: What kind of oil is used in Scentsy products?

A: Scentsy uses key fragrance oil, which is the highest grade of oil before processing.  The oils used in Scentsy products do not contain phthalates.

Q: How much wax do I need to use in my warmer?

A: All you really need is one square of a Scentsy bar to get a great smelling home.  Using more will not make the fragrance stronger or last longer and is therefore wasteful.

Q: How long does the wax last?

A: One Scentsy bar can last anywhere between 60-80 hours depending on a variety of factors, including: the size of room, room temperature, how many squares are used at a time and even your body’s unique reaction to smell.  Light fragrances usually will not last as long as heavier fragrances will.

Q: What do I do when the wax runs out of fragrance?

A: Once your wax runs out of fragrance you can pour the melted wax back into its container to cool.  Wipe out the top of the warmer with a paper towel and you are ready to put new wax in.  Once the old wax has cooled you can throw it in the trash.

Q: Can I change out scents or do I have to wait until the one I am using runs out of fragrance?

A: You can change scents at any time.  All you need to do is pour the melted wax back into its container to cool.  Then wipe out the top of the warmer with a paper towel and you are ready to put in a new scent.

Q: How long can I leave my warmer on?

A: You can leave the warmer on as long as you like.  There is no flame, so there is no fire hazard and the wax never gets hot enough to cause burns.

Q: Where can I buy Scentsy?

A: You can buy Scentsy online 24/7 and it will ship right to your door.  You can also call a Scentsy Consultant to order by phone.

Q: Do I have to buy Scentsy from a consultant local to my area?

A: No.  Since the product ships directly to you, you can order Scentsy products from any Scentsy Consult, regardless of location.

Q: What forms of payment are accepted?

A: If you are buying Scentsy products from a local Scentsy Consultant you can pay for your order with cash, a personal check, or a credit card.  Online orders require payment by credit card.

Q: What is Scentsy’s Return Policy?

A: Scentsy does not extend cash refunds for any reason.  Once an order is placed, it cannot be canceled or changed.  If items are damaged during shipping, damage must be reported to me within three business days of the delivery date.  If damage is not reported within three business days, damaged items may not be replaced free of charge.

If you are unsatisfied with a product for any reason you may return the product (as long as it is unused), for replacement or exchange, within 30 days of when the product is received.  You cannot return used products for replacement or exchange. When exchanging a product you may only exchange a like product for a like product, i.e. full-size warmer for full-size warmer, bar for a bar, room spray for room spray, etc.  All sales are final on close-out items.

Your products are covered by a lifetime warranty against any manufacturer’s defects.  If you experience any technical or electrical problems with your products you can contact me to see if they are covered by the warranty.

Q: How come I cannot get the same promotions and discounts when I order online as I can when I make personal contact with a Scentsy Consultant?

A: Each Scentsy Consultant is allowed to offer his/her own personal promotions and discounts which are not offered by Scentsy itself, so you must make personal contact with the consultant in order to receive the advertised discount or promotion.

Q: How much is shipping?

A: U.S. SHIPPING RATES

Orders of $0-$79.99 (USD) that ship within the 48 contiguous United States pay a flat $8.00 shipping fee

Orders of $80-$149.99 (USD) that ship within the 48 contiguous United States pay a 10% shipping fee (i.e. $90 order pays a $9 shipping fee)

Orders of $150 (USD) or more that ship within the 48 contiguous United States ship for FREE

Orders of $0-$49.99 (USD) that ship outside the 48 contiguous United States pay a flat $10.00 shipping fee

Orders of $50-$149.99 (USD) that ship outside the 48 contiguous United States pay a 20% shipping fee (i.e. $70 order pays $14 shipping)

Orders of $150 (USD) or more that ship outside the 48 contiguous United States pay a 10% shipping fee (i.e. $170 order pays $17 shipping)

CANADA SHIPPING RATES

Orders of $0-$44.99 (CAN) pay a flat $9.00 shipping fee

Orders of $45-$199.99 (CAN) pay a 20% shipping fee (i.e. $70 order pays $14 shipping)

Orders of $200 (CAN) or more pay a 10% shipping fee (i.e. $250 order pays $25 shipping)

Q: How/when will my order ship?

A: When you place your order, it gets printed off at Scentsy’s distribution center and ships directly to you from Scentsy’s distribution center.  Your order will ship via UPS ground.  Scensy does not use any other carriers and does not offer any other shipping or expedited shipping options at this time.

Scentsy’s policy is that your order will leave the distribution center within 10 business days, however, Scentsy does try to ship items out as soon as possible.  Shipping times may be much less than 10 business days during slower times of the year (mainly summer months-June and July) and may increase up to the full 10 business days during busier times of the year (end of year holiday season) but your order should always ship within 10 business days regardless of the time of year.  So if you ordered in July and received your order in 4 days but then ordered again in December and had to wait 12 days to receive your order, that is why.

This 10 business day policy is a policy, not a guarantee.  Every now and then popular items will go on back order and if that is the case you may wait a little longer to receive an item.  When items go on back order Scentsy does all in its power to expedite additional shipments of back ordered items to its distribution center to try and keep shipping times to a minimum.  If an item you ordered is on back order you will be notified via e-mail.

Q: How can I earn free Scentsy?

A: Earning free Scentsy is easy!  All you have to do is host a Scentsy party and invite everyone you know.  Once your party reaches a qualifying order of $150 you begin to earn 1/2 price products and 10% credit towards your own Scentsy purchase.  The higher the amount of your party order, the more 1/2 price products and credit you earn.  Click here for more info about different parties available and hostess rewards.

Q: Can I sell Scentsy?

A: Yes.  Anyone over the age of 18 with a valid Social Security Number or legal resident # can sell Scentsy.  Click here for more info on how to become a Scentsy Consultant.